Thank you for shopping with By Emilina Online. We would like you to read our purchase and shipping terms carefully to ensure that you are fully aware of your rights when purchasing products from our website.
By purchasing from us you are agreeing to our terms and conditions.
You must provide complete and accurate details at the time of making your purchase. You may be required to provide additional details upon our request to ensure the accuracy of your order.
You must enter the correct delivery address and delivery instructions at the time of placing your order. If you enter an incorrect address, By Emilina is not obliged to re-send the order to the correct address at our own expense.
Once an order is placed, if you choose to cancel that order, you will be issued with a Gift Certificate for the full amount of the purchase.
To ensure a most accurate image of each product is displayed, we do not enhance colours and shoot most products on our models body so customers can accurately assess their desire for an item. By Emilina cannot be liable for changes in colour perception due to screen settings on each individual’s computers when shopping with us. If you require further information on a product please contact us via the "Contact Us" page.
All prices quoted on the website are set to the default currency of your IP address / geolocation. If you would like to choose the currency, please use the currency selector at the top of the webpage.
We reserve the right to vary the prices displayed on the website from time to time and without notice to you.
By Emilina accepts payment via credit card (Visa/Mastercard/AMEX).
After you make payment for your order, we will email you an confirms receipt of your order.
We recognise that protection and safety of information relating to your credit card is very important. Therefore, we provide you with a very safe and stress-free online shopping experience.
We use the highest strength Secure Sockets Layer (SSL) encryption to transmit your personal and credit card details. This means absolute security and privacy. Our security certificate is provided to us by RapidSSL, one of the leading providers for online security.
We do not store your credit card details at any time so consumer confidence and satisfaction is assured.
CONSENT TO MARKETING MATERIAL
We provide consent at checkout to subscribe to our newsletter. By leaving the box ticket you consent to receive further electronic communications from us in relation to the By Emilina business, including information relating to products, competitions, promotions, special offers and any other commercial message. Of course, you may at any time, unsubscribe from receiving updates from us. Simply click 'unsubscribe' within one of our mail-outs.
PROCESSING OF ORDERS
We process purchases on business days, which are Monday to Friday and exclude public holidays in Queensland. Orders are processed by 2pm AEST each business day, so please keep this in mind when purchasing something that is required ASAP.
Once an order is successfully placed, you will receive an automated email stating that your order is 'awaiting fulfilment' this means it is waiting to be sent out and usually is shipped the same day or next day after ordering, excluding weekends.
CANCELLATION OF ORDERS
By Emilina may cancel your order if for any reason we are unable to provide you with the products subject to your order. We will contact you should this occur.
LARGE OR FLAGGED ORDERS
ID may be required for larger orders or orders that have been flagged by PayPal or our Bank and will require ID for before shipment.